Refund Policy

This website is operated by Discovery Depot LLC d/b/a Prime Life Optical, 10337 George Hart Ct, Las Vegas, NV 89129, USA. Last updated: October 21, 2026.

We offer a 30-day money-back guarantee from the date you receive your order, on opened or unopened items. Email care@primelifeoptical.com or call 866-206-5320 for a free return authorization — no restocking or RMA fees.

Defective, damaged, or wrong items: we pay return postage or send a free replacement. Change of mind: you pay return postage. Refunds go to your original card within 5 business days of receiving the return.

Your card statement will show PRIMELIFE*T8662065320. Hours: Mon–Sat 9 AM–5 PM ET. You can also start a request on the contact form. Return instructions are on the Return Policy page.